Question 1

What services does NOVAQY offer?

Accepted Answer

NOVAQY offers comprehensive IT services including computer help, printer setup, WiFi troubleshooting, email assistance, managed IT services for businesses, digital marketing, and cloud hosting. We provide remote support 24/7.

Question 2

How does remote IT support work?

Accepted Answer

Our remote IT support allows our technicians to securely access your computer over the internet to diagnose and fix issues. You can watch everything we do on your screen, and you can stop the session at any time. No need to disconnect cables or bring your computer anywhere.

Question 3

Is remote IT support safe?

Accepted Answer

Yes, our remote support uses encrypted, secure connections. We only access your computer with your explicit permission, and you can see everything we do. We follow industry-standard security practices and never access your personal files without permission.

Question 4

What areas do you serve?

Accepted Answer

We provide remote IT services to customers across the United States and Canada. Since our services are remote, we can help anyone with an internet connection, regardless of location.

Question 5

How much do your IT services cost?

Accepted Answer

Our monthly plans start at $99 for Essential Care, which includes unlimited remote assistance sessions. We also offer Advanced Care and Premium Care plans with additional features. All plans include 24/7 support with no per-incident fees.

Question 6

Do you charge per session?

Accepted Answer

No, our monthly plans include unlimited remote assistance sessions. There are no per-incident fees or hidden charges. You pay one monthly fee and get unlimited support.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. See our refund policy for details.

Question 8

Do you offer business IT services?

Accepted Answer

Yes, we offer managed IT services for small businesses including network security, data backup, software updates, and 24/7 monitoring. Contact us for custom business pricing.

Question 9

Can you help with slow computers?

Accepted Answer

Yes, we specialize in speeding up slow computers. Our technicians can clean up unnecessary files, optimize startup programs, update software, and identify performance bottlenecks remotely.

Question 10

Do you help with printer setup?

Accepted Answer

Absolutely. We help with printer installation, WiFi printer connection, driver updates, and troubleshooting printing issues. We can guide you through the setup process step-by-step.

Question 11

Can you fix WiFi connection problems?

Accepted Answer

Yes, we troubleshoot WiFi issues including connection problems, slow speeds, dropped connections, and router configuration. We can help optimize your network settings remotely.

Question 12

Do you help with email setup?

Accepted Answer

Yes, we assist with email account setup on Outlook, Gmail, Apple Mail, and other email clients. We also help with email security, password recovery, and troubleshooting email issues.

Question 13

Can you remove viruses and malware?

Accepted Answer

Yes, our technicians can scan your computer for viruses and malware, remove threats, and help secure your system to prevent future infections. We use industry-standard security tools.

Question 14

Is your service suitable for seniors?

Accepted Answer

Absolutely. We specialize in helping seniors with technology. Our technicians are patient, speak in plain English (no technical jargon), and take the time needed to ensure you understand everything. We know technology can be overwhelming and we're here to help.

Question 15

Do you offer training or tutorials?

Accepted Answer

Yes, during our support sessions, we explain what we're doing and provide tips to help you use your computer more confidently. We can also create simple guides for common tasks.

Frequently Asked Questions

General Questions

Pricing & Plans

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