Privacy Policy

Last Updated: September 21, 2025

1. Introduction

NOVAQY Cloud LLP ("NOVAQY," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our remote technical support services.

NOVAQY is an India-based company serving customers in the United States and Canada.

2. Information We Collect

We collect the following types of information:

  • Account and Contact Information: name, email, phone, billing/shipping address
  • Service and Device Data: device identifiers, OS telemetry, logs
  • Payment Information: payment method and transaction details (processed by compliant providers)
  • Cookies and Similar Technologies: see our Cookie Policy

3. How We Use Your Information

We use your information to:

  • Provide, operate, and secure services
  • Process billing, invoicing, and fraud prevention
  • Provide customer support and service communications
  • Improve services, analytics, and quality assurance
  • Comply with legal obligations

4. Legal Bases (GDPR/EU/UK)

We process your data based on:

  • Performance of a contract
  • Legitimate interests (service security, quality)
  • Consent (where required for cookies/marketing)
  • Legal obligations

5. Your Rights

Depending on your location, you may have the following rights:

  • EU/EEA/UK: access, rectification, erasure, restriction, portability, objection
  • Canada: access and correction, information on cross-border transfers
  • United States: right to know, delete, correct, opt-out of sale/share
  • India: right to access, correction, erasure, grievance redressal

To exercise these rights, contact us at privacy@novaqy.com

6. Data Storage and Transfer

Your data is stored primarily in Mumbai, India data centers, with backups in Google Drive (encrypted, geographically distributed). International transfers occur to India, Canada, US, and EU with appropriate safeguards.

7. Data Retention

  • Minimum 90 days: service logs, payment records, transaction data
  • Account data: retained until deletion or legal/tax compliance
  • Marketing data: until opt-out or account deletion
  • Legal holds: extended retention for ongoing legal matters

8. Contact for Privacy

For privacy concerns or to exercise your rights, contact us:

Email: privacy@novaqy.com
Phone: 1-888-400-7071