How to Set Up and Troubleshoot Your Printer
Bought a new printer or can't get the old one to work? This guide covers everything from wireless setup to fixing that annoying "Printer Offline" error.
⚡ Quick Checks Before You Start
- Is the printer powered on and showing lights?
- If using a cable, is it firmly plugged into both the printer and computer?
- Does the printer have paper and ink/toner?
Part 1: Wireless (WiFi) Setup
Most modern printers are wireless. This allows you to print from any room in the house.
Step 1: Connect Printer to WiFi
On the printer's screen, go to Settings > Network or Wireless Settings > Wireless Setup Wizard.
Select your WiFi network name (SSID) from the list and enter your WiFi password. The WiFi light on the printer should stop blinking and stay solid.
Step 2: Add Printer to Computer (Windows)
Go to Start > Settings > Bluetooth & devices > Printers & scanners. Click "Add device". Your printer should appear in the list. Click "Add device" next to it.
Part 2: Wired (USB) Setup
If WiFi is troublesome, a USB cable is the most reliable connection.
- 1
Connect the cable
Plug the square end of the USB cable into the printer and the flat rectangle end into your computer.
- 2
Wait for detection
Windows usually plays a sound and automatically installs the basic drivers. You might see a notification saying "Setting up device".
Troubleshooting: "Printer Offline"
This is the most common error. It means the computer can't "see" the printer.
Restart Everything
Restart your printer, computer, and router. It sounds simple, but it resets the network connection and often fixes the "Offline" status.
Check Default Printer
In Printers & scanners settings, make sure "Let Windows manage my default printer" is unchecked, and your printer is selected as default.
Understanding Drivers
⚠️ Important Security Warning
Only download drivers from the official manufacturer website (HP.com, Canon.com, Epson.com). Avoid "driver updater" websites found on Google—they often contain malware.
Printer Still Won't Print?
Printers can be stubborn. Our remote technicians can connect to your computer, install the correct drivers, and get your printer working in minutes.