WiFi Troubleshooting: Fix Common Connection Problems
Is your WiFi not working? Slow internet driving you crazy? This guide will walk you through the most common WiFi problems and how to fix them—step by step, in plain language.
⚡ Quick Fix: Try This First
Most WiFi problems can be fixed with a simple restart. Before trying anything else:
- 1. Unplug your router (the box with blinking lights)
- 2. Wait 30 seconds
- 3. Plug it back in
- 4. Wait 2-3 minutes for it to fully restart
- 5. Try connecting again
This fixes about 80% of WiFi problems! If it didn't work, keep reading.
Problem: No Internet Connection
Your device shows it's connected to WiFi, but websites won't load and you see "No Internet" messages.
What to Check:
1Check the router lights
Look at your router. You should see several lights—usually power, internet, and WiFi. If the internet light is red or off, the problem is with your internet service, not your WiFi. Call your internet provider (Comcast, AT&T, Spectrum, etc.).
2Try another device
Can your phone connect to WiFi? If your phone works but your computer doesn't, the problem is with your computer, not the WiFi. Try restarting your computer.
3Check for outages
Sometimes the internet is down in your area. Use your phone's cellular data (turn off WiFi) to search "[your provider] outage" or call their support line.
Problem: Slow WiFi or Buffering Videos
Your internet works, but it's painfully slow. Videos buffer, pages take forever to load.
Solutions:
Move closer to the router
WiFi signals get weaker with distance. If you're far from your router or there are walls in between, try moving closer.
Reduce interference
Microwaves, baby monitors, and cordless phones can interfere with WiFi. Try turning these off temporarily.
Check who else is using WiFi
If someone is downloading large files or streaming 4K video, it can slow things down for everyone.
Restart your router
Even if things are "working," a restart can clear up slowdowns. Do this at least once a month.
💡 Pro Tip: Check Your Speed
Visit speedtest.net and click "Go" to see your actual internet speed. Compare this to what you're paying for. If you're paying for 100 Mbps but only getting 10 Mbps, call your internet provider.
Problem: Can't Find Your WiFi Network
You're trying to connect, but your WiFi network doesn't appear in the list.
What to Try:
- 1
Make sure WiFi is turned on
On laptops, look for a WiFi button or switch on the keyboard. On phones, check Settings → WiFi and make sure it's turned on.
- 2
Check if Airplane Mode is on
Airplane mode turns off all wireless connections. Make sure it's turned off in your settings.
- 3
Restart your router
Sometimes the router stops broadcasting its name. A restart usually fixes this.
- 4
You might be too far away
If you're far from the router, the network might not appear. Move closer and try again.
Problem: "Incorrect Password" Error
You're entering your WiFi password, but it keeps saying it's wrong.
Check for typing errors
WiFi passwords are case-sensitive. "MyPassword" is different from "mypassword". Double-check capital letters and make sure Caps Lock isn't on.
Find the correct password
Your WiFi password is usually on a sticker on your router. Look for "WiFi Password," "Network Key," or "WPA Key." It's often on the bottom or back of the router.
Forget and reconnect
Sometimes your device remembers an old password. Go to WiFi settings, find your network, and choose "Forget Network." Then try connecting again with the correct password.
Tips for Better WiFi Throughout Your Home
Router Placement
- Place router in a central location
- Keep it out in the open, not in a cabinet
- Elevate it—don't put it on the floor
- Keep away from metal objects and fish tanks
Consider Upgrades
- WiFi extenders for large homes
- Mesh WiFi systems for whole-home coverage
- New router if yours is over 5 years old
- Faster internet plan from your provider
Key Takeaways
- Restarting your router fixes most WiFi problems
- Check router lights to identify if it's a WiFi or internet issue
- Distance and obstacles (walls) weaken WiFi signals
- Your WiFi password is usually on a sticker on your router
Still Having WiFi Problems?
Our specialists can remotely diagnose and fix your WiFi issues. We'll walk you through every step and get you back online.